Ian Slade, Managing Partner, I&T Consulting Group
Despite having the most expensive health care system, the United States ranks last overall compared with six other industrialized countries— Australia, Canada, Germany, the Netherlands, New Zealand, and the United Kingdom—on measures of quality, efficiency, access to care, equity, and the ability to lead long, healthy, and productive lives, according to a new Commonwealth Fund report.
There are myriad reasons for these less than desirable outcomes. Even as technology is an enabler in providing better care, problems can stem right from its selection, implementation, and execution. And often, the people leading the technology projects do not have a keen understanding of how hospitals and healthcare work, nor are they adept in project management. This is where I&T Consulting Group, a specialist in healthcare projects, steps into the picture to improve healthcare—one project at a time.
With in-depth expertise across operations, clinical, and technology side of healthcare, I&T Consulting Group brings to the table, business process optimization, and efficient operations in the healthcare realm. “What makes us unique is that through our filtered lens we bring in expert clinical project managers. Proficient in problem solving and communication skills, they are at the helm of complex healthcare projects that we undertake,” says Ian Slade, Managing Partner of I&T Consulting Group.
Hailing from a clinical background, Ian Slade had witnessed first-hand that as opposed to clinical people, who are drivers of the projects, IT and finance teams were more involved in the finalization of critical healthcare projects.
To champion the clinicians’ cause and help bridge that gap, Ian Slade went ahead and acquired additional qualifications in the IT side of healthcare. “Our mission is to deliver projects, on time, under budget, and within the scope, but more importantly projects that make sense to the clinicians that eventually will be using it,” emphasizes Slade.
To ensure successful project outcomes, I&T Consulting Group analyses the current state deeply and the requisites of the future state, and performs a gap analysis to provide the appropriate project management services to achieve operational excellence. Slade illustrates with an example where a hospital team was pushing for a new solution to improve scheduling of patients as a lesser number of patients were coming in, not showing up on time, and canceling their appointments. A closer evaluation by the I&T Consulting Group’s team revealed that the problems were not due to the technology used. Patients with more lengthy procedures were booked alongside those with shorter procedures, improper allocations, and a host of other factors. “We have been in their shoes before and hence can help them understand the underlying issues holistically,” explains Slade.
As opposed to smaller projects, Slade and his team prefer to take on bigger and complex projects that require a nuanced approach to solve their chronic issues. Slade recalls the time when a community hospital in Northern California, had no project management office or a centralized way to execute their projects and was experiencing sheer chaos. Post the collaboration with I&T Consulting Group, in a little over a year, the hospital got invigorated with an organized project management structure and office. The hospital gained visibility on the number of ongoing projects, project leads, different milestones, and tracking performance. Besides, the hospital could integrate various departments and articulate to different stakeholders about the ongoing work, expected accomplishments, and urgent pain points of a department. Ultimately, the hospital could prioritize and connect crucial projects with the organizational goals to accomplish for the fiscal year.
Currently, I&T Consulting Group is focused on replicating themselves by training clinicians, technical professionals, and analysts through its healthcare project management program. “We are also innovating by creating an agile healthcare project management culture to help hospitals to be more agile in their approach to projects and achieve greater success in the post COVID scenario,” concludes Slade.