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Formed originally as a joint venture between Cleveland Clinic, a leading healthcare provider and Rigneydolphin, a leading business process outsourcing organization based in Ireland, RelateCare’s main goal is to deliver care quickly and efficiently by leveraging enabling contact center technologies married with high-quality processes and resources. The company helps enhance healthcare organizations’ ability to communicate with patients remotely by implementing tailored pre-service and post-acute patient-centered care programs. “For us, the focus at all levels throughout the organization is on continuous improvement and asking: ‘how can we do things better?’” says Michelle Winfield – Hanrahan RN BSN MHA MSN, Business Development Director at RelateCare. With expert knowledge in healthcare delivery and contact center optimization, RelateCare advises and directs improvements in telehealth provision by advancing employee engagement, leadership and ensuring the quality of patient interactions is best-in-class.
As a security (ISO27001) Certified company, RelateCare also helps in the recruiting and training of nurse telephone triage teams as well as designing and developing EHR integrated clinical contact centers to enable their clients to become the market leaders.
“What sets RelateCare apart is our level of expertise and ability to adapt, innovate, and evolve our services to meet the changing demands of the healthcare industry,” states Michelle. The RelateCare team takes the time to understand the current state, the quick wins and the barriers to longterm success, to create a fully engaged partnership model. RelateCare prides on following a strong customer-centric approach and has committed to creating a culture of lean thinking and collaboration.
To continue on the path of success, RelateCare is analyzing the benefits of implementing artificial intelligence in clinical communication and online scheduling. RelateCare aims to enable healthcare organizations to create an environment of value, nurture, and appreciation for patients with an avantgarde patient relationship management solution. The company is looking into expansion opportunities in the UK and Canada. “RelateCare does not only ‘talk the talk’ when it comes to implementing contact center best practice initiatives, but we ‘walk the walk’ through our own best-in-class omnichannel contact centers,” concludes Michelle.